Mahiuddin Ahmed
Head of Operations

A catalyst in transformational change, Mr. Mahiuddin Ahmed's professional banking career spans over 30 years, gaining extensive experience locally and internationally, in numerous facets of banking Operations and Technology including Trade, Cash Management, Retail Operations, Cards, and Treasury Operations and Reconciliation, etc. He began his banking career at Standard Chartered Bank (SCB) Bangladesh, back in 1988 and served at various Operational units until 2005. He then moved to SCB's regional headquarter in Singapore under Group Technology and Operations to oversee the implementation of Core Banking System in major markets across Asia and Africa, where he served up to 2013. Prior to joining EBL, Mr. Ahmed was working as Head of Sanction Operations Advisory under Group Financial Crime Compliance team in Singapore, responsible for embedding sanctions policy, country deployment models, trainings and service metrics across 40 countries. He joined EBL in 2016 and assumed the role of Head of Operations Division in 2017.

Mr. Ahmed has far-reaching expertise in change management, project management, Core Banking system implementation, process re-engineering, capacity and resource planning, compliance, control standards and risk management, etc. In 1994, he initiated a comprehensive review, leading to process reengineering of SCB Bangladesh's branch operational delivery model, which continued all the way through 1995, consequently streamlining of operational procedure and reducing obsolete processes. During 1996 to 1997, he led a cohesive centralization of SCB's operational functions notably account opening, ATM, cards, cheque book, clearing, remittance process and reconciliation. He had significant contribution in system migration and integration when SCB acquired Grindlays Bank Bangladesh operations in 2001 and American Express Bank's Bangladesh business in 2005. He was also involved in Grindlays Bank's integration project in Nepal and Jordan and other acquisition projects, system and operational processing implementation in SCB Lebanon and Pakistan.

Mr. Ahmed's noteworthy contribution in EBL to date includes various initiatives, i.e. automation of BEFTN, RTGS payments, Treasury and Trade outgoing SWIFT messages, cheque book ordering, Core Banking system interface with Cards system for debit card, In 2016, he exercised a reassessment of EBL Operations' deliverables across the board, followed by process reengineering leading to large-scale restructure in 2017, improving efficiency, increasing productivity as well as eliminating tedious routine practices, old-fashioned processes and functional imbalances. In 2017, EBL Operations received ISO 9001:2015 certification — a testimony of his leadership excellence and organized teamwork.

Mr. Ahmed obtained a Bachelor and Masters in Economics from Jahangirnagar University, Savar Dhaka. He attended formal training in advanced Sanction Compliance, Operational Risk Framework, Technology Project Management and many other courses in Singapore, India, Hong Kong and the UK.