EBL Card Protection Plan
What is EBL Card Protection Plan?
Eastern Bank Ltd. in partnership with CPP Group Bangladesh brings to you for the first time in Bangladesh, Card Protection Plan, a comprehensive protection plan for EBL credit cardholders. This plan is designed to protect cardholders in the event of card loss or theft, while they are travelling.
What are the Key Features of Card Protection Plan?
24X7 Card Blocking through a Single Call
In case you lose your EBL card (credit & debit card), you need to make a single call to CPP’s 24-hour helpline number at 09612 – 600 400 to block all your lost cards.
Emergency Travel Assistance of up to BDT 200,000
CPP makes sure that you are not stranded while you travel. In the case of an emergency, CPP facilitates hotel booking and charges and book travel ticket for up to BDT 200,000 on behalf of you. You will be required to return the advance to CPP within 28 days of returning back without any interest.
Complimentary Fraud Protection of up to BDT 200,000
Your Card Protection membership provides you with a complimentary protection against card frauds due to online usage, phishing, tele-phishing, PIN based frauds and mobile wallets for up to BDT 200,000. Your mobile wallets are also protected against fraudulent transactions. This add-on benefit gets activated within 7 days of your membership and is provided by Reliance General Insurance Company under the group policy taken by CPP for its customers. Please refer to the complete terms and conditions of the policy for more details.
Subscription of F-Secure Internet
Security Get comprehensive protection with complimentary F-Secure Internet Security anti-virus, which protects your laptop/PC while surfing, shopping, banking and using social media. An additional layer of security with F-Secure will protect your Internet banking and e-commerce transactions. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials protected.
What are the Available Plans?
- Value Lite Plan (Primary cardholder only) BDT 500 + VAT/yearly
- Value Plan (Primary cardholder only) BDT 1,000 + VAT/yearly
- Classic Plan (Primary cardholder only) BDT 1,500 + VAT/yearly
- Premium Plan (Primary cardholder plus Spouse) BDT 2,000 + VAT/yearly
- Liv Assist Classic Plus (Primary cardholder) BDT 1,000 + VAT/yearly
- Liv Assist Premium Plus (Primary cardholder) BDT 1,500 + VAT/yearly
What are the customer points to avail Card Protection Plan?
Customers can purchase the plan from EBL SKYBANKING App, EBL Branches and EBL Cards Center. They can also avail the plan while applying for credit card.
Details of the plan
|Benefits Category||Benefits in detail||Card Protection Value Lite||Card Protection Value||Card Protection Classic||Card Protection Premium||Liv Assist Classic Plus||Liv Assist Premium Plus|
|Card Blocking||Single call to block lost cards||Yes||Yes||Yes||Yes||Yes||Yes|
|Worldwide calling facility||Yes||Yes||Yes||Yes||Yes||Yes|
|Emergency Travel Assistance||Emergency advance - hotels (abroad)||Up to BDT 25,000||Up to BDT 50,000||Up to BDT 100,000||Up to BDT 200,000||Up to BDT 1,00,000||Up to BDT 2,00,000|
|Emergency advance - hotels (Bangladesh)||n/a||Up to BDT 30,000||Up to BDT 50,000||Up to BDT 100,000||Up to BDT 50,000||Up to BDT 1,00,000|
|Replacement travel ticket advance (abroad)||Up to BDT 25,000||Up to BDT 50,000||Up to BDT 100,000||Up to BDT 200,000||Up to BDT 1,00,000||Up to BDT 2,00,000|
|Replacement travel ticket advance (Bangladesh)||n/a||Up to BDT 50,000||Up to BDT 50,000||Up to BDT 100,000||Up to BDT 50,000||Up to BDT 1,00,000|
|Online & Device Security||F-Secure Internet Security (single subscription)||Yes||Yes||Yes||Yes||Yes||Yes|
|Other benefits||Cards and Valuable Document Registration||Yes||Yes||Yes||Yes||Yes||Yes|
|Mobile benefits||IMEI Registration Service||Yes||Yes||Yes||Yes||Yes||Yes|
|Complimentary Fraud Protection*||Protection against frauds on cards due to loss/stolen, online usage, phishing, tele-phishing, PIN based frauds & counterfeiting, skimming||Up to BDT 40,000||Up to BDT 75,000||Up to BDT 100,000||Up to BDT 200,000||Up to BDT 1,00,000||Up to BDT 2,00,000|
|Maximum Limit per card||No limit||No limit||No limit||No limit||No limit||No limit|
|Number of days from which cover starts||30 days||30 days||30 days||30 days||30 days||30 days|
|Mobile Wallet Protection (per Membership)||Up to BDT 15,000||Up to BDT 40,000||Up to BDT 50,000||Up to BDT 100,000||Up to BDT 50,000||Up to BDT 1,00,000|
|Maximum Limit per mobile wallet (Device Lost case only)||No limit||No limit||No limit||No limit||No limit||No limit|
|Number of Days Covered (prior and post reporting of device loss)||3 days||3 days||3 days||3 days||3 days||3 days|
|Doctor on Call (Voice/Video)||Local doctor on call support||n/a||n/a||n/a||n/a||Yes||Yes|
|Doctor Appointments Bangladesh & India||Doctor’s appointment for both Bangladesh & India.||n/a||n/a||n/a||n/a||Yes||Yes|
|Discounts on OPD/IPD/Diagnostic Centres||Up to 35% discount on OPD/IPD in diagnostic centers in Bangladesh||n/a||n/a||n/a||n/a||up to 35%||up to 35%|
|Complimentary Life Insurance**||Complimentary life insurance||n/a||n/a||n/a||n/a||BDT 20,000||BDT 50,000|
|Complimentary HospiCash**||Complimentary hospital cash||n/a||n/a||n/a||n/a||up to BDT 40,000||up to BDT 1,00,000|
|Members covered||Number of members covered under membership||1||1||1||2 (Primary + Spouse)||1||1|
|Membership Fee||Membership Fee exclusive of VAT||BDT 500||BDT 1000||BDT 1500||BDT 2000||BDT 1000||BDT 1500|
- Facilities for spouse will be available only when spouse’s card details are shared with CPP customer care center after getting the membership number. Customer Care number is- 09612 – 600400.
- The card fraud protection coverage is provided by Reliance General Insurance Company Limited to CPP customers under the Group Insurance Policy taken by CPP for its customers.