What is EBL Card Protection Plan?

Eastern Bank Ltd. in partnership with CPP Group Bangladesh brings to you for the first time in Bangladesh, Card Protection Plan, a comprehensive protection plan for EBL credit cardholders. This plan is designed to protect cardholders in the event of card loss or theft, while they are travelling.

What are the Key Features of Card Protection Plan?

24X7 Card Blocking through a Single Call

In case you lose your EBL card (credit & debit card), you need to make a single call to CPP’s 24-hour helpline number at 09612 – 600 400 to block all your lost cards.

Emergency Travel Assistance of up to BDT 200,000

CPP makes sure that you are not stranded while you travel. In the case of an emergency, CPP facilitates hotel booking and charges and book travel ticket for up to BDT 200,000 on behalf of you. You will be required to return the advance to CPP within 28 days of returning back without any interest.

Complimentary Fraud Protection of up to BDT 200,000

Your Card Protection membership provides you with a complimentary protection against card frauds due to online usage, phishing, tele-phishing, PIN based frauds and mobile wallets for up to BDT 200,000. Your mobile wallets are also protected against fraudulent transactions. This add-on benefit gets activated within 7 days of your membership and is provided by Reliance General Insurance Company under the group policy taken by CPP for its customers. Please refer to the complete terms and conditions of the policy for more details.

Subscription of F-Secure Internet

Security Get comprehensive protection with complimentary F-Secure Internet Security anti-virus, which protects your laptop/PC while surfing, shopping, banking and using social media. An additional layer of security with F-Secure will protect your Internet banking and e-commerce transactions. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials protected.

What are the Available Plans?

• Value Lite Plan (Primary cardholder only) BDT 500 + VAT/yearly
• Value Plan (Primary cardholder only) BDT 1,000 + VAT/yearly
• Classic Plan (Primary cardholder only) BDT 1,500 + VAT/yearly
• Premium Plan (Primary cardholder plus Spouse) BDT 2,000 + VAT/yearly
• Liv Assist Classic Plus (Primary cardholder) BDT 1,000 + VAT/yearly
• Liv Assist Premium Plus (Primary cardholder) BDT 1,500 + VAT/yearly

What are the customer points to avail Card Protection Plan?

Customers can purchase the plan from EBL SKYBANKING App, EBL Branches and EBL Cards Center. They can also avail the plan while applying for credit card.

Details of the plan

 

Benefits Category	Benefits in detail	Card Protection Value Lite	Card Protection Value	Card Protection Classic	Card Protection Premium	Liv Assist Classic Plus	Liv Assist Premium Plus
Card Blocking	Single call to block lost cards	Yes	Yes	Yes	Yes	Yes	Yes
	24X7 helpline	Yes	Yes	Yes	Yes	Yes	Yes
	Worldwide calling facility	Yes	Yes	Yes	Yes	Yes	Yes
Emergency Travel Assistance	Emergency advance - hotels (abroad)	Up to BDT 25,000	Up to BDT 50,000	Up to BDT 100,000	Up to BDT 200,000	Up to BDT 1,00,000	Up to BDT 2,00,000
	Emergency advance - hotels (Bangladesh)	n/a	Up to BDT 30,000	Up to BDT 50,000	Up to BDT 100,000	Up to BDT 50,000	Up to BDT 1,00,000
	Replacement travel ticket advance (abroad)	Up to BDT 25,000	Up to BDT 50,000	Up to BDT 100,000	Up to BDT 200,000	Up to BDT 1,00,000	Up to BDT 2,00,000
	Replacement travel ticket advance (Bangladesh)	n/a	Up to BDT 50,000	Up to BDT 50,000	Up to BDT 100,000	Up to BDT 50,000	Up to BDT 1,00,000
Online & Device Security	F-Secure Internet Security (single subscription)	Yes	Yes	Yes	Yes	Yes	Yes
Other benefits	Cards and Valuable Document Registration	Yes	Yes	Yes	Yes	Yes	Yes
Mobile benefits	IMEI Registration Service	Yes	Yes	Yes	Yes	Yes	Yes
Complimentary Fraud Protection*	Protection against frauds on cards due to loss/stolen, online usage, phishing, tele-phishing, PIN based frauds & counterfeiting, skimming	Up to BDT 40,000	Up to BDT 75,000	Up to BDT 100,000	Up to BDT 200,000	Up to BDT 1,00,000	Up to BDT 2,00,000
	Maximum Limit per card	No limit	No limit	No limit	No limit	No limit	No limit
	Number of days from which cover starts	30 days	30 days	30 days	30 days	30 days	30 days
	Mobile Wallet Protection (per Membership)	Up to BDT 15,000	Up to BDT 40,000	Up to BDT 50,000	Up to BDT 100,000	Up to BDT 50,000	Up to BDT 1,00,000
	Maximum Limit per mobile wallet (Device Lost case only)	No limit	No limit	No limit	No limit	No limit	No limit
	Number of Days Covered (prior and post reporting of device loss)	3 days	3 days	3 days	3 days	3 days	3 days
Doctor on Call (Voice/Video)	Local doctor on call support	n/a	n/a	n/a	n/a	Yes	Yes
Doctor Appointments Bangladesh & India	Doctor’s appointment for both Bangladesh & India.	n/a	n/a	n/a	n/a	Yes	Yes
Discounts on OPD/IPD/Diagnostic Centres	Up to 35% discount on OPD/IPD in diagnostic centers in Bangladesh	n/a	n/a	n/a	n/a	up to 35%	up to 35%
Complimentary Life Insurance**	Complimentary life insurance	n/a	n/a	n/a	n/a	BDT 20,000	BDT 50,000
Complimentary HospiCash**	Complimentary hospital cash	n/a	n/a	n/a	n/a	up to BDT 40,000	up to BDT 1,00,000
Members covered	Number of members covered under membership	1	1	1	2 (Primary + Spouse)	1	1
Membership Fee	Membership Fee exclusive of VAT	BDT 500	BDT 1000	BDT 1500	BDT 2000	BDT 1000	BDT 1500

• Facilities for spouse will be available only when spouse’s card details are shared with CPP customer care center after getting the membership number. Customer Care number is- 09612 – 600400.
• The card fraud protection coverage is provided by Reliance General Insurance Company Limited to CPP customers under the Group Insurance Policy taken by CPP for its customers.