EBL Card Protection Plan

What is EBL Card Protection Plan?

Eastern Bank Ltd. in partnership with CPP Group Bangladesh brings to you for the first time in Bangladesh, Card Protection Plan, a comprehensive protection plan for EBL credit cardholders. This plan is designed to protect cardholders in the event of card loss or theft, while they are travelling.

What are the Key Features of Card Protection Plan?

24X7 Card Blocking through a Single Call

In case you lose your EBL card (credit & debit card), you need to make a single call to CPP’s 24-hour helpline number at 09612 – 600 400 to block all your lost cards.

Emergency Travel Assistance of up to BDT 200,000

CPP makes sure that you are not stranded while you travel. In the case of an emergency, CPP facilitates hotel booking and charges and book travel ticket for up to BDT 200,000 on behalf of you. You will be required to return the advance to CPP within 28 days of returning back without any interest.

Complimentary Fraud Protection of up to BDT 200,000

Your Card Protection membership provides you with a complimentary protection against card frauds due to online usage, phishing, tele-phishing, PIN based frauds and mobile wallets for up to BDT 200,000. Your mobile wallets are also protected against fraudulent transactions. This add-on benefit gets activated within 7 days of your membership and is provided by Reliance General Insurance Company under the group policy taken by CPP for its customers. Please refer to the complete terms and conditions of the policy for more details.

Subscription of F-Secure Internet

Security Get comprehensive protection with complimentary F-Secure Internet Security anti-virus, which protects your laptop/PC while surfing, shopping, banking and using social media. An additional layer of security with F-Secure will protect your Internet banking and e-commerce transactions. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials protected.

What are the Available Plans?

  • Value Lite Plan (Primary cardholder only) BDT 500 + VAT/yearly
  • Liv Assist Classic Plus (Primary cardholder) BDT 1,000 + VAT/yearly
  • Liv Assist Premium Plus (Primary cardholder) BDT 1,500 + VAT/yearly

What are the customer points to avail Card Protection Plan?

Customers can purchase the plan from EBL SKYBANKING App. They can also avail the plan while applying for credit card.

Details of the plan


Benefits Category Benefits in detail Card Protection Value Lite Liv Assist Classic Plus Liv Assist Premium Plus
Card Blocking Single call to block lost cards Yes Yes Yes
24X7 helpline Yes Yes Yes
Worldwide calling facility Yes Yes Yes
Emergency Travel Assistance Emergency advance - hotels (abroad) Up to BDT 25,000 Up to BDT 1,00,000 Up to BDT 2,00,000
Emergency advance - hotels (Bangladesh) n/a Up to BDT 50,000 Up to BDT 1,00,000
Replacement travel ticket advance (abroad) Up to BDT 25,000 Up to BDT 1,00,000 Up to BDT 2,00,000
Replacement travel ticket advance (Bangladesh) n/a Up to BDT 50,000 Up to BDT 1,00,000
Online & Device Security F-Secure Internet Security (single subscription) Yes Yes Yes
Other benefits Cards and Valuable Document Registration Yes Yes Yes
Mobile benefits IMEI Registration Service Yes Yes Yes
Complimentary Fraud Protection* Protection against frauds on cards due to loss/stolen, online usage, phishing, tele-phishing, PIN based frauds & counterfeiting, skimming Up to BDT 40,000 Up to BDT 1,00,000 Up to BDT 2,00,000
Maximum Limit per card No limit No limit No limit
Number of days from which cover starts 30 days 30 days 30 days
Mobile Wallet Protection (per Membership) Up to BDT 15,000 Up to BDT 50,000 Up to BDT 1,00,000
Maximum Limit per mobile wallet (Device Lost case only) No limit No limit No limit
Number of Days Covered (prior and post reporting of device loss) 3 days 3 days 3 days
Doctor on Call (Voice/Video) Local doctor on call support n/a Yes Yes
Doctor Appointments Bangladesh & India Doctor’s appointment for both Bangladesh & India. n/a Yes Yes
Discounts on OPD/IPD/Diagnostic Centres Up to 35% discount on OPD/IPD in diagnostic centers in Bangladesh n/a up to 35% up to 35%
Complimentary Life Insurance**  Complimentary life insurance n/a BDT 20,000 BDT 50,000
Complimentary HospiCash**  Complimentary hospital cash n/a up to BDT 40,000 up to BDT 1,00,000
Members covered Number of members covered under membership 1 1 1
Membership Fee Membership Fee exclusive of VAT BDT 500 BDT 1000 BDT 1500
  • Facilities for spouse will be available only when spouse’s card details are shared with CPP customer care center after getting the membership number. Customer Care number is- 09612 – 600400.
  • The card fraud protection coverage is provided by Reliance General Insurance Company Limited to CPP customers under the Group Insurance Policy taken by CPP for its customers.