EBL Skybanking is an online banking and account management service offered by Eastern Bank PLC. (EBL) to you, our valued customer (hereinafter “Customer”) in accordance with the Terms and Conditions mentioned herein.
To continue using "EBL Skybanking" or to avail of "EBL Skybanking" services, please read and accept the Terms & Conditions and the Privacy Policy below.
By using this Application from your smart device, you are providing your consent and understanding on the following authorizations:
In order to avail the ‟Locate EBL‟ service, the user is granting EBL Skybanking the right to use the device’s actual location.
To use “My Banking‟, “Bill Payment‟ and “Fund Transfer” services, the user is agreeing to all Terms & Conditions related to “EBL Skybanking” as stated hereunder.
Privacy Policy
This Privacy Policy (the “Privacy Policy”) outlines how personal data, including any data collected via this app, will be used and handled. This Privacy Policy may be updated at any time, and continued access to or use of this constitutes acceptance of any changes.
Use of Location Data
Certain services, including the EBL locator, use information about the Customer's physical location as sent from their smart device. By using these services, the Customer consents to EBL, its partners and licensees, Apple and Google accessing, monitoring, transmitting, collecting, maintaining, disclosing, processing, and using the Customer's location data to provide the relevant functionality. This will be in accordance with the Terms and Conditions and Privacy Policy of EBL Skybanking, as well as those of Apple and Google.
The Customer will be asked to provide consent to the use of location services when using the EBL Locator service for the first time. Based on device and OS, camera, microphone permission may be sought as well.
This consent may be withdrawn at any time by turning off the location services settings on the Customer's mobile or smart device and from device settings.
Access to Google Maps APIs through the is subject to separate Google terms and conditions, available at: http://maps.google.com/help/terms_maps.html, and Google's privacy policy, available at www.google.com/privacy and https://www.apple.com/privacy.
Biometric Authentication
These terms and conditions ("Terms") regulate the use of the Biometric Authentication service ("Biometric") provided by Eastern Bank PLC ("the Bank"). Biometric Authentication is a customer identity verification process that involves the scanning or analysis of biological inputs such as fingerprint scanning and facial recognition. The Biometric service is provided as part of the and should be read in conjunction with the Terms and Conditions of Access of the and any other applicable Banking Services terms of Eastern Bank PLC.
In the event of any conflict or inconsistency, these Terms shall prevail over all other terms and conditions to the extent of such conflict or inconsistency.
electronic equipment, software, infrastructure, or other electronic banking services that may be offered.
Use of making and managing phone calls
This allows Customers to call the EBL hotline, branches, sub-branches, various merchants and partner outlets. Standard call rates of the Customer's mobile or smart operator will apply.
Permission may be required to make phone calls through the EBL Skybanking App. Please note that this does not store contacts, media files, or any other personal data.
Permissions
By using the EBL Skybanking app, you agree to grant the following permissions:
profile picture.
In consideration of your (hereinafter referred to as the “Customer”) acceptance of the terms and conditions for EBL Skybanking App in mobile or smart devices (hereinafter collectively referred to as the “Services” and individually as a “Service”), the Bank agrees to provide the Services subject to their respective terms and conditions along with the common terms and conditions hereunder.
All the terms and conditions of the Services and the Common Terms and Conditions are legally binding; therefore, it is important to read them carefully. A customer's signature at the end of the account opening form indicates that they have read, understood, and accepted the terms and conditions of EBL Digital Banking Products and Services listed below.
Terms and Conditions for EBL Skybanking Enrollment
Definition
EBL or Bank refers to Eastern Bank PLC.
EBL Skybanking refers to the mobile or smart and web based online banking service offered by EBL.
Account refers to any CASA and/or Savings Account.
Customer refers to individuals maintaining a CASA/Savings account or Card with EBL.
Card refers to EBL Credit Card/Prepaid card held by customer.
Customer ID or EBL Skybanking ID refers to the Customer ID created by Customer in order to use EBL Skybanking App.
Two Factor Security Token (2FA Token) is a software/hardware/SMS/Email token to generate one time Password for using Fund Transfer transactions.
BEFTN refers to Bangladesh Electronic Fund Transfer Network as per the rules of Bangladesh Bank and the amendments thereto, made from time to time.
NPSB refers to National Payment Switch Bangladesh which is a domestic ATM sharing network governed by the Bangladesh Bank.
RTGS refers to Real-time Gross Settlement which is an irrevocable real-time electronic funds transfer mechanism for domestic transactions worth BDT 100,000 and above
A Biller refers to a utility service provider for the Customer.
Services
Device Requirements
EBL Skybanking works on compatible Smartphones, Tablets, and Computers‟ (with SIM Card
/WIFI option) having Internet Connectivity.
Access
Customers must keep their devices secure and always close or shut down the EBL Skybanking when not in use. If a Customer suspects that their Customer ID, password, or other security details have been compromised, they must contact the Bank immediately by calling the Contact Centre. The same applies in the case of a lost or stolen password. Failure to comply may result in the Customer being held liable for any unauthorized transactions on their account and EBL will not be responsible for such incidents
Customer Responsibilities and Undertakings
Customers acknowledge that smartphones, computers, and tablets used to access the EBL Skybanking Banking Services are subject to the same security risks as other computers. It is the Customer's responsibility to maintain anti-virus and anti-spyware programs on their device(s) and to keep their devices secure from viruses, malware, and spyware. Customers should install periodic security updates offered by their operating systems.
Customers agree to exercise caution when using the EBL Skybanking Banking Service on smartphones, computers, or tablets. Any losses, charges, and unauthorized transactions involving the Customer's account(s) that are incurred through the loss of the Customer's device or failure to safeguard security credentials (such as customer names, passwords, fingerprints) will remain the Customer's responsibility.
Should the requirements for smartphones or tablets be modified to improve or upgrade the EBL Skybanking Service, the Bank shall not be responsible for any resultant costs of new devices or service provider connections required to use the EBL Skybanking Banking Service. Any such costs will be borne by the Customer.
In the event of connectivity or other access-related difficulties with a smartphone or tablet and/or mobile or smart network operator, it is the Customer's responsibility to liaise with the concerned service provider to resolve the problem before contacting the Bank.
By participating in the EBL Skybanking Banking Service on a smartphone or tablet, Customers agree that the service may require the use of the device’s data and text messaging capabilities, and that standard data and text messaging charges will apply according to the Customer's service agreement with the mobile or smart service provider. Certain services, including EBL AR, will use location data sent from the Customer's device. For biometric login, the device’s fingerprint scanner or face recognition camera (if compatible) will be used to authenticate the Customer. By using these services, Customers consent to the transmission, collection, maintenance, processing, and use of their location data and queries to provide and improve
location-based products and services. Customers may withdraw this consent at any time by turning off location services settings on their device.
After the first use of any EBL Skybanking Banking Services, Customers are deemed to have accepted and be bound by the terms and conditions of the relevant services.
Customers agree that all information provided to the Bank about the Services is true, up-to-date, and complete.
Customers acknowledge that there may be a time lag in the transmission of instructions, information, or communication via smartphone, tablet, web, or internet.
Customers agree to protect, defend, hold harmless, and indemnify the Bank and its shareholders, directors, employees, and officers from and against any and all claims, losses, damages, liabilities, obligations, demands, penalties, actions, causes of action, proceedings, judgments, suits, costs, and expenses of any kind (including legal costs) arising from the Bank’s compliance with the Customer's use of the EBL Skybanking App. Customers irrevocably and forever waive, release, discharge, and relieve the Bank from any claims, obligations, and rights arising from the Bank’s compliance with the Customer's use of the EBL Skybanking App.
Account Requirements
To be eligible for Internet Banking services, customers must maintain at least one CASA (Current & Savings Account) with the Bank. For the EBL Skybanking App, customers must either maintain at least one CASA or hold a credit or prepaid card with the Bank. Both Internet Banking and EBL Skybanking services will allow customers to access multiple accounts. The Bank reserves the right to deny, limit, or revoke access to Internet Banking and EBL Skybanking services without prior notice, at its sole discretion.
Customer Registration Using NID
The following terms and conditions ("Terms") govern the registration process for customers of the EBL Skybanking using national identification documents (NID) and associated biometric verification through facial matching. In the event of any conflict or inconsistency, these Terms will supersede all other terms and conditions.
Acceptance of Terms
Before utilizing the registration via NID, customers are required to accept and adhere to these Terms. By accepting these Terms, customers acknowledge and consent to Eastern Bank PLC utilizing and verifying the information contained within the NID for customer authentication purposes. This authentication process enables access to the Bank's mobile or smart banking application services, including but not limited to login, account inquiries, and other transactions as determined by the Bank at its discretion, utilizing the NID registered with the customer's mobile or smart device linked to the App.
Eastern Bank PLC cannot be held liable for any access granted to third parties as a result of such registration, nor for any resulting losses or damages incurred.
Particulars | Matching Percentage |
Applicants’ Name | ≥ 80% |
Date of Birth | 100% |
Face Verification | ≥ 80% |
NID Number | 100% |
Father’s Name | ≥ 80% |
Mother’s Name | ≥ 80% |
The Bank retains the right to amend, adjust, remove, or modify any of these Terms, with notice provided 21 days in advance of such revisions. The changes will become effective on the date specified in the notice. By continuing to use the Application following such notification, Customers are considered to have consented to and accepted the modifications.
In accordance with the e-KYC guidelines outlined by the Bangladesh Financial Intelligence Unit (BFIU), circular no-25, Chapter 2.31, all Bangladeshi banks, non-bank financial institutions, insurance companies, capital market intermediaries, Mobile or smart Financial Services (MFS), Digital Financial Services (DFS), and other companies licensed by the Bangladesh Bank are authorized to utilize and authenticate customer NID information and biometric data for digital onboarding purposes.
PIN Setup and Login
A Personal Identification Number (PIN) typically consists of a numeric sequence utilized for authenticating an individual to a system. In EBL Skybanking, the PIN comprises a five-digit numeric code, serving as a means of customer authentication during login. Customers are required to enable and establish a unique PIN code for login purposes.
Strength of PIN
Customers are advised that their PIN must be strong. A strong PIN number often arises from customer discretion. It is advised not to choose a code that is too predictable (e.g., 11111, 55555, etc.) or consists of consecutive digits (e.g., 12345, 23456, 98765, 87654, etc.), or dates of birth.
Privacy and Security of PIN
Customers are advised to keep remain their PIN private and secure. Eastern Bank PLC will not be held responsible for any security breach due to unauthorized access through the PIN number.
PIN Change
Customers can change their Skybanking PIN anytime. The change comes into effect upon confirmation by the Bank.
Failed Attempts and PIN Reset
After three (03) consecutive failed attempts, the will direct the Customer to the Password/Biometric login. If the PIN number is forgotten, customers are advised to reset the PIN immediately.
Reporting Suspected Breaches
The PIN is the primary source of authentication. Once a customer discovers or suspects that their Skybanking PIN has been known to someone else, or if their identified mobile or smart phone number has been lost, or the Skybanking Service has been used by an unauthorized party or for an unauthorized purpose, the customer must immediately inform the Bank personally, or via the prescribed Bank hotline 16230 or +8809612316230.
Protection Against Scams
Eastern Bank PLC (EBL) or its authorized representatives shall not, under any circumstances, request customers to disclose their OTP or PIN of their Skybanking App. The Bank shall only contact customers using the hotline numbers 16230 or +8809612316230. In the case of any
suspicious call, customers must dismiss any other call and immediately call back to 16230 or
+8809612316230 to ascertain the authenticity of the call or for required information.
Modification of Terms
Eastern Bank PLC reserves the right to change or modify these terms & conditions or cancel this feature at any time with prior notice of 21 days.
Customer ID, Password and Security
Establishment of Skybanking ID and Password
Upon registering for the Services, the application will prompt the customer to establish their Skybanking ID and Password. By default, the customer’s phone number will serve as their EBL Skybanking ID. However, customers have the option to customize their Customer ID and set a password by following the instructions provided within the app's interface. After successful registration, customers can log in to the using the Customer ID and password.
Password Change Recommendation
It is recommended for customers to change their passwords frequently to mitigate the risk of hacking, misuse, or fraudulent use of their accounts via Internet Banking and EBL Skybanking services.
Authorization with Customer ID and Password
Customers acknowledge that the Customer ID and Password shall act as their authorized signature when using Internet Banking/the EBL Skybanking Services. This authorizes and validates instructions given to the Bank by the customer through the use of Internet Banking/EBL Skybanking App, and shall be treated in the same manner and have the same effect as an actual signature to avail the Service. Every transaction initiated after entering the correct Password shall be deemed to be initiated by the customer.
Fraudulent Activity Reporting
After the initial registration for the Service, the bank shall not contact customers for their security details. Customers should not supply their security details under any circumstance if they receive any such request, as it is likely to be fraudulent. They should report any such activity immediately to the Bank's Contact Centre or by visiting any of the Bank's branches.
Account Details Update
Customers must ensure that their account or card details, and other information provided, are correct and up to date, and notify the Bank as soon as these change.
Password Reset Process
Customers can reset their EBL Skybanking password by providing one of the following mediums: Phone Number, Customer ID, Card Number, or Account Number. Upon successful OTP verification, Customers will receive authentication methods via their card PIN for Phone Number/Customer ID/Card Number or NID verification for Account Number.
Two Factor Security (2FA) Implementation
For extra security in Fund Transfer through Internet Banking & EBL Skybanking App, the Bank has made Two Factor Security (2FA) mandatory. Two Factor Authentication (2FA) will utilize OTP (via SMS and Email) and Biometric Verification. Biometric 2FA will only apply to transactions up to BDT 5000 or as directed by the Bank. For amounts exceeding this threshold, SMS or Email OTP verification is mandatory. Customers bear the responsibility of securely maintaining the 2FA key and other credentials to mitigate the risk of fraudulent activities.
Acknowledgment of Inherent Risks
Customers acknowledge the inherent risk of accessing banking services over the Internet and availing the EBL Skybanking Service on their Smartphone, Tab, or Computer, and are advised to take all necessary precautions to safeguard themselves from such risks.
Customer Responsibility for Transactions
Customers shall be responsible for all transfers/transactions authorized through EBL Skybanking services. They are responsible for the proper and authorized use, confidentiality, and authority of the Internet Banking/EBL Skybanking Password for access to each account and should take every possible care to prevent unauthorized use of the Password for the Account.
Error Detection Disclaimer
Customers acknowledge that the Internet Banking/EBL Skybanking Passwords are not used to detect errors in communication and any such communication shall be deemed to be those of the Customer.
Customer Responsibility for Transactions
Customers shall be responsible for all transfers, withdrawals, transactions, and instructions initiated or originated by the use of the Internet Banking/EBL Skybanking Password.
Customer Authorizations and Instructions
Customer Authorization
Instruction Authorization
The Customer irrevocably authorizes the Bank to act on all instructions given or apparently given through EBL Skybanking access to the Account in the name of the Customer.
Account Debit/Credit Authorization
The Customer authorizes the Bank to debit or credit the appropriate Account or Card accordingly without taking any further steps to authenticate the instruction.
Handling Contrary Instructions
If the Customer gives instructions contrary to these Internet Banking/ EBL Skybanking Terms or otherwise, the Bank may, at its discretion and without advance notice to the Customer, and without affecting other rights of the Bank:
Refuse those Instructions
Reverse bill payments or inter-account transfers made on those instructions,
Require written confirmation from the Customer of a particular instruction,
Account Suspension
Suspend or stop the Account for any period of time. However, if the Customer requests the Bank to reverse the instruction after the Customer has given it, the Bank may, at its discretion, try to do so to the extent possible under the rules and practices of the banking system. The Customer agrees to be responsible for any costs incurred by the Bank as a result.
Customer Request and Bank Action
Suspend or halt the Account for any duration deemed necessary. However, should the Customer request the Bank to reverse an instruction after initially providing it, the Bank may, at its discretion, attempt to do so within the parameters of banking system regulations and practices. The Customer acknowledges their responsibility for any costs incurred by the Bank as a consequence of such actions.
Unauthorized Instruction Reversal
If the Bank comes to believe that an instruction may not have been properly authorized by the Customer, the Bank shall be entitled, after making reasonable efforts to check whether it was properly authorized, to take steps to reverse any action taken based on that instruction without
notifying the Customer. The Bank shall not be responsible for any loss to the Customer resulting from such a reversal.
Cut-off Time
When the Customer instructs the Internet Banking/EBL Skybanking Service, the Bank will act on that instruction by the cut-off times notified to the Customer through the Internet Banking Service. From time to time the Bank may notify the Customer of changes to these cut-off times. Instructions given at any other time may not be acted on until the next business day.
Applicability of Other Terms
Subject to the variance and changes made in these Internet Banking/EBL Skybanking terms, the Common Terms and Conditions so far practicable shall be applicable for the Internet Banking/EBL Skybanking service.
Online Fund Transfer
Services
EBL Account/Card to EBL Account or Own EBL Account Transfer will be executed on real time from EBL Skybanking app. The transfer will follow the guideline provided by Eastern Bank PLC.
Transaction Responsibility
Costumers shall be solely responsible for all financial transactions via EBL Internet Banking/EBL Skybanking. Fund Transfers can be made from your account to another account held with EBL. Fund Transfers can be initiated for a bank account maintained with other banks with the help of BEFTN/NPSB/RTGS. Therefore, Bangladesh Bank rules & regulations for BEFTN/NPSB/RTGS are applicable. Please read the Terms and Conditions regarding this from the Bangladesh Bank website.
Fund Transfer Process
For Fund Transfers to accounts maintained with other Banks, EBL will send the fund transfer request through BEFTN/NBPS/RTGS. The time taken to process the transfer will depend on the beneficiary bank.
Accuracy of Transaction Details
You are fully responsible for putting in the correct account number and transaction amount for the fund transfer request. EBL will not be liable for any erroneous transactions arising out of or relating to you, the Customer, entering wrong account numbers and/or amounts.
Transaction Limit
The maximum amount of transaction limit is subject to change from time to time at EBL’s sole discretion.
Transaction Fees
BDT 9.99 (including VAT) will be applicable for NPSB and BDT 115 (including VAT) will be applicable for RTGS for the services. (Or any other amount decided by Eastern Bank PLC. or Bangladesh Bank)
Transaction Value Date
For BEFTN and RTGS transactions made after working hours or on public/bank holidays, the value date will be the next working day.
Account Restrictions
No transaction is allowed from a non-convertible taka account to a convertible account through the EBL Skybanking App/Internet Banking portal. Transactions from Foreign Currency Accounts are also not allowed.
Scheduled Fund Transfers
Customers can schedule their fund transfer through EBL Skybanking at a later date for services like Own Account Transfer, EBL Account/Card to EBL Account/Card.
Anti-money Laundering and Combating Financing of Terrorism
Compliance
The Customer agrees and confirms not to utilize the Internet Banking/EBL Skybanking service for money laundering and combating financing of terrorism or any other illegal or unlawful purposes.
Compliance with Legal Obligations
The Customer shall fully comply with the laws related to money laundering, terrorist financing and shall refrain from using the Internet Banking/EBL Skybanking service for any unlawful, anti-terrorism, or anti-state activities.
Explanation Requirement
EBL reserves the right to demand an explanation from the Customer regarding any matter pertaining to money laundering and anti-terrorism laws of the country.
Indemnification
The Customer undertakes to fully indemnify the bank for any loss, economic or otherwise, should they be involved, directly or indirectly, in the act of money laundering.
Bill Payment Service
Eligibility
Electronic Utility Bill Payment Service is only available to Customers of the Bank who are already Customers of the Bank’s Internet Banking/EBL Skybanking Service, and shall cover all the utility bill payments of different Billers with which the Bank has agreement in writing.
Subscriber ID
Each Biller will provide each subscriber availing Electronic Utility Bill Payment Service with a unique subscriber identification number ("Bill Payment Subscriber ID"). [RB-FAF3]
Scope of the Service
The Bank will provide Electronic Utility Bill Payment Service to Customers for paying utility bills through the Bank’s website with payment instructions containing details of the Customer and utility bills as mutually agreed between the Bank and the Biller from time to time. [RB-FAF4]
Instructions
The Customer, through the Bank’s website (Internet Banking portal) or EBL Skybanking App, shall issue instructions to the Bank for payment of an amount to the Biller’s account against the Customer’s utility bill by debiting designated Customer Account or credit/prepaid at his/her own risk and responsibility. After satisfactory verification and transmission of such instructions for payment, the Customer will be issued a unique confirmation reference number (the “Confirmation”) visible on the computer/phone/tab screen. A printed copy of the page containing the unique confirmation reference number will be accepted by the Biller as payment against the Customer’s utility bill, subject to subsequent confirmation from the Bank. After the successful 2FA verification, customer will be able to make payment to the biller. A confirmation SMS, Email and generated receipt will be available for the customer for further use.
It is the responsibility of the Customer to select or type the correct payee’s name, address, amount, and account number or credit/prepaid card number of the Biller. The Bank shall not be responsible if the Customer makes any mistake by selecting the
incorrect payee, providing an incorrect address or account number, or any other error or omission.
Payment instructions initiated through Internet Banking/EBL Skybanking against insufficient or unavailable funds in the Account or credit/prepaid card of the Customer and which are not covered by a prior overdraft agreement with the Bank, shall not be processed. There is no obligation on the part of EBL to notify you in case a payment does not go through either due to insufficient funds or for any other reason.
Statements and Record Retention
Periodically, the Bank shall e-mail or deliver statements of the Account or card(s) of the Customer, which shall include utility bill payment details to the Customer.
The Customer shall review the periodic statement and inform the Bank in writing within ten (10) business days from the date of the statement of any discrepancies.
The Account or Card information and transactions will be recorded and retained for one year as to be usable for subsequent reference.
Transaction Value Date
Any BEFTN transaction made on holiday (Weekly, public or Bank holidays i.e. 1st July or 31st December) or after the Bank’s Internet Banking/EBL Skybanking Service system cut-off time, the transaction value date will be the next working day. The Bank shall not be responsible for any loss of interest or liability incurred/suffered by the Customer including but not limited to return of cheques, loss of interest or loss of exchange rate arising due to such transaction being not shown on the day the same actually occurred.
Availability of the Service
It is acknowledged by the Customer that the provision of the Electronic Utility Bill Payment Service and website access (Internet Banking) and EBL Skybanking access to Customer’s Account are dependent upon the availability of communication, processing, function, and other facilities of the applicable systems. The Bank cannot warrant such availability at all times. The service can be interrupted due to several technical and/or other reasons. The Bank cannot always ensure access to its website. The Bank shall be entitled to suspend disconnect or discontinue the provision of the Electronic Utility Bill Payment Service or website access (Internet Banking) (EBL Skybanking WEB) and EBL Skybanking access to the Customer Account or credit/prepaid card(s) with or without any prior notice to the Customer and/or Biller for the purpose of carrying out of maintenance, upgrades or other works. In the event that the Bank suspends, disconnects, or terminates the Electronic Utility Bill Payment Service or website access (Internet Banking) (EBL Skybanking Web) and EBL Skybanking access to the Account upon the occurrence of any event over which the Bank has no control, the Bank shall not be
made liable for any loss or damage caused to the Customer and/or Biller as a result of such suspension, disconnection or termination.
Exclusion of Liability
Except as provided herein, the Bank shall not be liable to the Customer or any other person for any claim, loss or damage arising directly or indirectly from the Electronic Bill Payment Service or website access (Internet Banking) and EBL Skybanking access to the Account or from the unauthorized use, interruption, unavailability or transmission of virus, failure to carry out instruction at the right time or any incorrectness, misstatements or omitted information or mistakes in utility bill payment or inter-account transfer, wrong credit/prepaid card number or errors, deletion or failure that occurs as a result of any malfunction of the computer, software or system of the Biller or transaction reserved under these Internet Banking/EBL Skybanking Bill Payment Terms and conditions, or breach of confidentiality arising directly or indirectly from any other causes, expense or damages, including but not limited to loss of anticipated profit or other economic loss in connection with the Electronic Utility Bill Payment Service or website access (Internet Banking) and EBL Skybanking access to the Account.
The Bank shall be in no way responsible for any excess payment or partial payment made by the Customer while paying through the Internet Banking/EBL Skybanking Service. It is the discretion of the Customer and he/she shall be solely responsible for any consequences as per the contract between the Biller and the Customer. The Bank assumes no responsibility on behalf of the Biller.
BTRC rules will be applicable in case of mobile or smart recharge through Internet Banking/EBL Skybanking service.
Suspension of the Service
The Bank may, at any time, without giving prior notice or reason, suspend or terminate all or any of the Bill Payment Service or their use by the Customer.
Applicability of Other Terms
Subject to the variance and changes made in these Internet Banking/EBL Skybanking Bill Payment Terms and conditions, the Internet Banking /EBL Skybanking Terms and the Common Terms and Conditions so far practicable shall be applicable for the Electronic Bill Payment Service.
Other Terms
The Bank will not be responsible for disconnection of the concerned utility service;
The Bank shall not be held responsible for disconnection of the utility service for any reason by the Biller;
This agreement does not bind the Bank as an agent of the Biller. The Bank shall not be responsible for the maintenance of the utility services.
To be eligible to use any of the Digital Banking Services, the Customer must maintain at least one CASA (Current & Savings Account) or a credit/prepaid card with the Bank. The Bank retains the right to deny access, limit access or transactions, or revoke access to the Digital Banking Services without advance notice to the Customer at its sole discretion.
Customer’s Undertakings and Liabilities
Customer undertakes to use the Services subject to the Bank’s stated process.
After the Customer’s first use of any of the Services, he/she shall be deemed to have accepted and be bound by the terms and conditions of the relevant Services.
Customer warrants that all information provided by Customer to the Bank in relation to the Services are true, accurate, and complete and should take liability for any consequences therefore.
Customer undertakes that the Bank has the right to use his/her personal information and account information, and the Bank will make efforts to ensure the information is confidential in the Bank unless:
There are any requirements to disclose the information in any relevant laws or regulations or from the government or any supervisory organizations.
It is necessary to disclose the information so as to prevent fraud.
In order to provide the Services, some of the information must be disclosed according to the decision of the Bank.
To provide related information to authorized organizations according to the laws.
Only terms and conditions related to account officially provided by the Bank in writing are the basis the Customer could use as to execute his/her rights.
Customer acknowledges that there may be a time lag in the transmission of instructions, information, or communication via SMS/Mobile or smart/Web/Internet.
Customer must compensate the Bank for any loss the Bank suffers as a result of his/her breaking any of the terms and conditions for: Internet Banking Service and EBL Skybanking service; and these Common Terms and Conditions.
The Bank’s Liabilities
In any event, the Bank will not be liable for any loss or damage to you if any of the Services or any feature or functionality of any of the Services are not available to you, including any direct, indirect, consequential, or special loss.
Examples of circumstances in which the Bank will not be liable to you for any loss or damage resulting from the use of the Services include (but are not limited to):
Acting on an instruction that has been validly authenticated as coming from you but which in fact may have been given by somebody else through the fraudulent use of your Mobile or Phone Number, EBL Skybanking Password, and Bill Payment Subscriber ID; or
Any incompatibility between any of the Services of the Bank and your equipment and systems, e.g. Smartphone, Tab, Computer, mobile or smart subscriber system and/or software; or
Any machine, system, or communications failure, industrial dispute, or other circumstances beyond the Bank’s control that leads either to any of the Services being totally or partially unavailable or to instructions given via the Services not being acted upon promptly or at all; or
Your reliance on any financial information provided as part, or by means, of the Services; or
Any misuse of your aforesaid equipment and/or systems by you or anyone else; or
Any access to information about your account(s) which is obtained by a third party;
In the event that you suffer any loss or damage as a result of using the Services, the Bank shall only be liable for direct loss or damage which, in the ordinary course of events, might reasonably be expected to result from the circumstances in question and only if such loss or damage is proven, beyond reasonable doubt, to have been caused by the Bank’s gross negligence or willful default. Furthermore, under no circumstances whatsoever will the total liability of the Bank in connection with any of the Services exceed the fees/charges received by the Bank from you in the preceding six-month period.
Unless it can be proven beyond all reasonable doubt that the Bank is at fault, we will not be liable to you for any losses you suffer or costs you incur because of the following reasons:
You are unable to access or use EBL Skybanking for any reason or there is a delay in its use;
Any device, hardware or software you use in connection with the is damaged or corrupted or fails to work;
EBL Skybanking does not work as you expect, does not meet your requirements or contains errors or defects or we fail to correct these; or
There is a reduced level or failure to provide any service caused by any third party service providers including software providers and mobile or smart operators.
Reporting Unauthorized Transaction and Error Resolution
If you suspect that unauthorized transactions are being made from your Account or credit/prepaid card, you should change the EBL Skybanking/Internet Banking Password immediately and notify the Bank.
If you find any periodic statement to be incorrect or want more information about a transaction or have reason to believe that the Bank has executed your instructions incorrectly, you should contact the Bank in writing or over telephone within ten (10) business days upon receiving your statement, with following information: Customer Name, Account or Credit Card/Prepaid Card Number, Transaction Details, Transaction Reference Number etc., Otherwise, you will be deemed to have accepted all the transactions, statements and Bank’s execution of the instructions and take all the responsibilities/loss/liabilities.
We strongly advise you to check all bank statements for any unauthorized transactions.
Should any unauthorized transaction take place we shall carry out an investigation and notify you the result of the same within ten (10) business days upon receipt of the notification and will correct the error (if any) promptly. If the Bank needs more time to investigate, we will inform you accordingly and this may take up to ninety (90) working days.
You should contact the Bank’s Contact Center at 16230 or +8809612316230 (or any other number the Bank may advise you from time to time for this purpose) or write to: Z N Tower (Ground Floor), Holding-02, Block-S W (I), Road-08, Gulshan Avenue, Gulshan-01, Dhaka-1212
If you disclose or suspect that your EBL Skybanking App/Internet Banking Password or any part of it is known to someone else, you must immediately change it personally through the Services. If this is not possible, you must notify the Bank immediately by calling 16230 or +88-02-8332232 (or any other number the Bank may advise from time to time for this purpose). The Bank may suspend use of the Services until you visit a branch to unlock it.
Availability of Services and Disruption
You hereby acknowledge that the provision of the EBL Skybanking /Internet Banking Services and EBL Skybanking/Internet Banking access to the accounts is dependent upon the continued availability of communication, processing, function, and other facilities of the applicable systems, and the Bank cannot warrant such availability at all times. The Bank is entitled to suspend, disconnect, or discontinue the provision of the Services or EBL Skybanking access to the account by prior notification in the App’s notification centers/website/mobile or smart for the purpose of carrying out the maintenance, upgrades or other work. In the event the Bank suspends, disconnects or terminates the Services or EBL Skybanking access to the account upon the occurrence of any event over which the Bank has no control, the Bank shall not be liable for any loss or damage caused to you as a result of such suspension, disconnection or termination.
Source of Funds
Add Money feature can only be used with other banks’ local Visa and MasterCard credit, debit, and prepaid cards.
Destination Account
Add Money can only be received in an EBL CASA account.
Currency
Add Money transactions are allowed only in BDT (Bangladeshi Taka).
Transaction Timing
Add Money transactions occur instantly in real-time.
Service Charges
A service charge of BDT 2.00% plus 15% VAT will be applicable (subject to revision or as per Schedule of Charges).
Transaction Limits
Minimum amount: BDT 100. Maximum amount: BDT 5,00,000.
Availability
The Add Money service is available at EBL Skybanking.
Accuracy of Information
EBL will not be responsible for financial loss if a customer adds money to the wrong beneficiary account. The customer should carefully check their information before initiating the transaction.
Fraudulent Activity
EBL is not responsible for financial loss if a stolen or misplaced card is used fraudulently with the Add Money service.
Dispute Resolution
For any disputed transaction, the customer should communicate with the respective card-issuing bank or their contact center.
Legal Compliance
The customer is responsible for complying with all applicable laws, rules, regulations and guidelines of the country, including those related to Money Laundering, Terrorist Financing, Proliferation of Weapons of Mass Destruction and other financial crimes.
Card Information
To add a card for the Add Money service, the customer must provide the Cardholder Name, Card Number, Expiry Date and Card CVV. To save a card number, the customer must provide the Card CVV.
Transaction Eligibility
Foreign currency transactions depend on the available balance and passport endorsement of the user.
Enabling/Disabling via Skybanking
Enabling or disabling the foreign part via Skybanking will clear any previous records of foreign part enable/disable.If Customer does not select ‘ECOM’ while enabling the foreign part, the
e-commerce foreign transaction limit of up to $300 will be disabled.
Updating Foreign Part
If the foreign part is enabled for one service, Customer can enable it for other services by using the update feature without needing to disable and re-enable it.
Specific Time Frame
Selecting a specific time frame means the service is enabled only for that period. Once the selected time frame expires, a new request is required to continue the service.
E-commerce Transactions
The foreign part can be enabled for e-commerce transactions up to $300 using Skybanking. For other transactions, the foreign part will be enabled according to the allowed transaction level of the card.
E-commerce Transactions Over $300
To perform e-commerce transactions over $300, Customer must:
Download and fill in the customer request form here: https://tinyurl.com/r9u7ae77
Submit their request/query here: https://tinyurl.com/wem26yt9
Call 16230 (EBL Contact Center) to activate the request.
Supplementary Cards
Enabling the foreign part for the primary card will also enable it for the supplementary card.
Foreign Currency Transactions
Foreign currency transactions depend on the available balance and passport endorsement.
Conversion Limits
Conversion cannot exceed the allowable limit.
Non-convertible Amounts
When converting from BDT to USD, BDT 10,000 of the available balance is non-convertible. When converting from USD to BDT, $125 of the available balance is non-convertible. The non-convertible amount covers any charges imposed by EBL.
E-commerce Transactions
Transactions up to $300 can be performed on e-commerce platforms. For other transactions like purchases or cash withdrawals, transactions can be made according to the allowed limit of the specific card type.
E-commerce Transactions Over $300
To perform e-commerce transactions over $300, Customer must:
Download and fill in the customer request form here: https://tinyurl.com/r9u7ae77
Submit their request/query here: https://tinyurl.com/wem26yt9
Call 16230 (EBL Contact Center) to activate the request.
Supplementary Cards
Limit conversion is not possible with a supplementary card. A supplementary cardholder can use the primary cardholder’s limit, subject to the availability of endorsement.
Processing Time
Credit Card Payments may take up to 3 working days to settle. Exception may occur due to system malfunction.
Eligible Cards
Credit Card Payments can only be made to eligible VISA credit cards issued in Bangladesh (excluding Eastern Bank PLC. credit cards).
Currency
Only BDT (Bangladeshi Taka) payments are allowed.
Service Charges
A service charge of BDT 10 plus 15% VAT is applicable.
Disclaimer
EBL is not responsible for any financial loss if a user pays to a wrong or invalid card. Users are advised to cross-check card details before processing the transaction.
Payment Timing
Keep your card's last payment date and the 3-day processing time in mind when making payments. To avoid late fees or charges, it is recommended to pay at least 3 days before card bill’s due date. EBL will not be held responsible for late payment fees.
Payment Updates
For payment updates, users can contact the card issuing bank after 3 working days from the transaction date.
Mandatory Credentials
EBL Skybanking Password/PIN and Card PIN are mandatory to update personal information.
Debit Card Requirement
Accountholders without a Debit Card cannot update their personal information.
Instant Updates
Mobile or smart number and email address updates are applied instantly.
Address Update
Present address updates will be processed within 1-2 working days.
E-commerce Transactions
Customer can perform e-commerce transactions the following day after updating credit card information.
Unified Updates
Updating personal information for one account will update it for all of Customer’s accounts. Updating personal information for one credit card will update it for all of Customer’s credit cards. Updating the base card's information will also update the supplementary card's information.
Payroll Accounts
Payroll banking users can only update the mobile or smart number and email address of their payroll accounts.
Service Availability
Personal information updates are only available through the EBL Skybanking App.
Accuracy of Information
EBL is not held responsible for incorrect updates to mobile or smart numbers, email addresses, or present addresses. Customer should carefully check the information before final submission.
Contact for Queries
For any questions related to personal information updates, Customer can contact the EBL helpline at 16230.
No Refund
Payments for U.S. Visa Fees are non-refundable, even if made by mistake.
Contact for Help
For any questions about U.S. Visa Fee payments, please contact the U.S. Visa helpdesk at
+88-09610202040.
Payment Method
U.S. Visa Fees can only be paid from a CASA account.
Currency
Payments must be made in BDT (Bangladeshi Taka).
No Service Charges
There is no service charge for paying the U.S. Visa Fee through EBL Skybanking.
Any complaints in connection with the Services should be directed to the Bank’s Contact Center as described above.
Except for the Bank’s Contact Center, you can also notify the Bank by visiting any Bank branch where you have opened an account.
Please ensure that all your details, including your address, is accurate and up-to-date as all correspondence shall be sent to the address given to the Bank. In case of a change in address or any details, you are required to inform the Bank immediately.
The Bank shall in no way, be responsible for any act or omission that occurs as a result of you failing to do so under this Clause.
The Bank’s Advertisement
From time to time the Bank may advertise its own products and services and those of the subsidiary and holding companies of the Bank through the Services. If, in connection with other agreements with the Bank, you have asked the Bank not to send you any marketing material, please be informed that this restriction will not apply to these advertisements.
Security Precautions
The Customer should change his/her Skybanking PIN, Internet Banking Password, and EBL Skybanking Password regularly and shall do so whenever the Services require him/her to do so. Customer should not choose a PIN, Internet Banking Password, or EBL Skybanking or Password he/she has used before and avoid third-party biometric registration on the app.;
Whenever Customer chooses an EBL Skybanking PIN, or EBL Skybanking Password he/she must take care not to choose a number that is easy to be guessed by anyone trying to access the Services pretending to be him/her. For example, the Customer should avoid his/her own or a relative's birthday, or any part of his/her telephone number;
Customer must take all reasonable steps to ensure that he/she safeguards his/her EBL Skybanking Password, PIN, mobile or smart phone recording of Identified Mobile or smart Phone Number, Internet Banking Password and Bill Payment Subscriber ID at all times, whenever possible. He/she must not disclose any details of his Internet Banking Password, EBL Skybanking PIN Password and Bill Payment Customer ID to anyone else, to a member of the Bank’s staff, or to someone giving assistance on a technical helpdesk in connection with the Services. It is recommended to avoid third party fingerprint or face ID on your device to avoid any third party access.[RB-FAF5]
Customer must not record his/her Internet Banking Password, Bill Payment Customer ID, and EBL Skybanking Password, PIN in a way that could make it recognizable by someone else as password;
If the Customer discloses or suspects that his/her Internet Banking Password, Bill Payment Customer ID, and EBL Skybanking Password/PIN or any part of it is known to someone else, he/she must immediately change the Internet Banking Password, EBL Skybanking Password or PIN, Bill Payment Customer ID personally through the Services. If this is not possible, he/she must notify the Bank immediately by calling
+8809612316230 or 16230 (or any other number the Bank may advise him/her of from time to time for this purpose). The Bank may suspend use of the Services until customer goes to any branch or contacts the hotline to unlock it.
Customer must not allow anyone else to operate the Services on his/her behalf.
Customer must not leave his/her system unattended while he/she is online to the Services. This applies whether the Customer’s system is a device the Customer has sourced independently of the Bank or a device provided by the Bank to access the Services in one of the branches of the Bank. However, the public nature of our branches makes it particularly important that if the Customer access the Services from a device in one of the branches of the Bank the Customer does not leave that device unattended while on- line and the Customer ensures that he/she has gone off-line before leaving the branch.
Customer must not access the Services from any device connected to a local area network (or LAN), or internet connectivity through WIFI network in public places such as an office environment or restaurant without first making sure that no one else is able to observe or copy access of the Customer or obtain access to the Services pretending to be the Customer.
Customer understands that the Bank has implemented a security procedure for the purpose of verifying the authenticity of the payment instructions transmitted to the Bank by the Customer, and not for the purpose of detecting errors in such instructions. Customer agrees that this procedure constitutes a commercially responsible method of providing security against unauthorized instruction. Customer agrees to be bound by any instruction issued by the Internet Banking Password, EBL Skybanking Password, Bill Payment Customer ID and received and verified by the Bank in accordance with such security procedure, and Customer shall indemnify and hold the Bank harmless from and against any loss suffered or liability incurred by, or arising from, the execution of instruction in good faith and in compliance with such security procedure.
Customers hereby understand, acknowledge, and confirm their awareness of the numerous risks inherent and associated with conveying Instruction to the Bank via the Internet and EBL Skybanking (including but not limited to damages incurred as a result of viruses within the machine or terminal, lack of clarity in the instruction and any risks associated with the Bank processing a forged/tampered instruction in good faith) and hereby confirm their acceptance of all risks and unconditionally agrees that all risks shall be fully borne by them and the Bank will not be liable for any losses or damages arising as a consequence the Bank acting (without being obliged to) on any instruction by them or purporting to be from them received by the Bank provided the Bank has acted in good faith.
Customer must comply with any other requirements designed to protect the security of his/her use of the Services which are notified by the Bank to him/her in any other way.
The Internet by itself is vulnerable to a number of frauds, misuses, hacking, phishing and other actions which could affect Internet Banking Service/ EBL Skybanking service of the Bank. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions which could affect Internet Banking Service / EBL Skybanking Service of the Bank. The customer shall separately evaluate all risks arising out of the same.
Ownership Rights in Connection with the Service Software and Other Information By supplying the Service Software to access the Services, the Bank is granting you a
non-exclusive, non-transferable, temporary license to use the Service Software for the purpose
of accessing the Services, and for no other purpose. Therefore, you must not:
Use them except in connection with accessing the Services;
Make copies, sell, assign, commercially rent, sub-license, and otherwise transfer them to any third party;
Try to decompile, reverse engineer, input or compile any of the Service Software
If you use the Services in other regions outside Bangladesh, Customer is responsible for complying with the local laws including but not limited to obtaining necessary licenses/certificates to import/export the Service Software.
Termination
The Bank may, at any time, without giving prior notice or reason, suspend or terminate all or any of the EBL Skybanking Services or their use. The Bank is not liable to the customer for any loss resulting from the action of the Bank.
Customer can terminate the Services by visiting any branch, sub-branch of the Bank and on submission of a written termination letter/instruction.
Upon termination the Bank shall not refund the Service fee and other related fee and charges that it has already charged.
The Validity of the Terms
If one or part of the terms and conditions of EBL Skybanking proves to be legally unsound or unenforceable in any way, this will not affect the validity of the remaining portion of the terms and conditions.
If the Bank waives any of the terms and conditions of the EBL Skybanking Services once, this may be on a temporary basis or as a special case only. Such waiver shall not be deemed to be a continuing waiver of the said terms and conditions of the EBL Skybanking Services.
Assignment
The Bank may transfer its rights and delegate its duties and responsibilities under the terms and conditions of EBL Skybanking Services to any current and future affiliated company, either directly or indirectly or to any third party for execution.
Governing Law and Jurisdiction
The establishment, execution, implementation and explanation of terms and conditions for Internet Banking/EBL Skybanking Service shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Each of the Services shall be provided by the Bank subject to the provisions of all applicable operating circulars, guidelines of Bangladesh Bank, and any other applicable provisions or laws of the land including Anti Money Laundering Act and Combating Financing Terrorism.
Force Majeure/Technical Glitches
Notwithstanding anything to the contrary contained herein, nothing herein shall apply if the Bank is prevented from discharging any or all of its obligation herein or otherwise due to any cause arising out of or related to Force Majeure event or Technical Glitches or for any reasons beyond the reasonable control of the Bank.
Other Clauses
The terms and conditions for the EBL Skybanking Banking Services shall prevail for the purpose of related Services.
Any notification from the Bank to you shall be deemed as received by you through the Bank’s website or other publication.
These terms and conditions for the 2 FACTOR AUTHENTICATION (2 FA) (the "2FA terms") set out the rights and obligations of the Customer and Eastern Bank PLC. (the "Bank") in connection with your use of the Bank's website access (Internet Banking) and EBL Skybanking access to the account or accounts mentioned above opened or maintained with the Bank and operable by one or joint signature (collectively and individually "Account") of the Customer or Customers named above (collectively and individually the "Customer"), allowing the Customer to avail Internet Banking service through the Bank's website and EBL Skybanking service through the Bank's EBL Skybanking App. Each customer is jointly and severally liable for all transactions initiated through Internet Banking/EBL Skybanking service, including overdrafts, even if the Customer did not participate in a transaction that resulted in an overdraft.
2 Factor Authentication (2 FA) is a secure way of processing transactions through any electronic channel for Internet Banking/EBL Skybanking. In 2FA, a One Time Password (OTP) is generated randomly by the 2FA application or Customer can enable biometric verification in which can be used to authenticate transactions via Internet Skybanking. For EBL Skybanking App, Customer will receive the 6 Digit (or other digit instructed by Bank) OTP Code via SMS and/or email which is completely secured and confidential to the holder of the application only.
In the EBL Internet Banking/EBL Skybanking platform, 2 FA is introduced for enabling fully secured financial transactions to the customers. 2 FA is applicable for initiating any sort of fund transfer from any EBL account to any other accounts maintained with EBL or any other banks in Bangladesh. 2 FA is not applicable for utility bill payment services through EBL Internet Banking/EBL Skybanking service. EBL Internet Banking/EBL Skybanking
2FA is governed under the terms and conditions set hereunder:
Customer will ensure due diligence in terms of safekeeping of the 2 FA key – Hardware, Software or 2FA SMS or Biometric Access. Key number or secured PIN will not been shared with any person to avoid any fraudulent attempts.
Since 2 FA PIN is the secondary authentication code and customers‟ Internet Banking/EBL Skybanking ID & password is the primary authentication code, customer must ensure confidentiality of the Internet Banking/EBL Skybanking ID & password at all times.
The customer shall be responsible for all transfers, withdrawals, transactions and instructions initiated or originated by use of the Customer’s Internet Banking/EBL Skybanking ID & password.
In case of loss, damage or any sort of alteration of the 2 FA key, hardware 2 FA key, software 2FA key, 2FA SMS, Biometrics, or PIN, Customer will inform the Bank immediately. Bank will not responsible for any misuse of the 2 FA key or PIN if shared with other person by customer or due to the loss of the key and late or no intimation to the bank.
If Hardware 2FA key is lost or damaged during use by the customer, the same to be replaced form the Bank. In such case charges will be applicable for replaced 2 FA key as per bank’s standard tariff at that date.
The Customer will ensure that 2 FA software key is activated or received as SMS in his/her own device and the device is not shared with any person to avoid fraudulent attempts.
The Customer is responsible for all transactions initiated through Internet Sky Banking Service, including overdrafts, even if the Customer did not participate in a transaction, which resulted in an overdraft. Every transaction over the Internet Banking/EBL Skybanking Service, including but not limited to, accessing account information, making transfers, and giving transfer-related instructions, initiated after entering the correct Internet Banking/EBL Skybanking Password is deemed as initiated by the Customer.
The Customer acknowledges that the Internet Banking/EBL Skybanking Passwords are the only key for verification of authenticity of communications made in the name of the Customer through the Bank’s website access (Internet Banking) and EBL Skybanking access to the Account and not for the purpose of detecting errors in communication and any such communication shall be deemed to those of the Customer.
In case of any transaction made after working hours or on public/bank holidays, the transaction value date will be that of the next working day.
The Customer acknowledges that the software underlying the 2FA key as well as other Internet-related software which is required for accessing Internet Banking/EBL Skybanking is the legal property of the respective vendors or EBL as the case may be.
All transactions through EBL Internet Banking/EBL Skybanking platform must comply with the Anti-Money Laundering (AML) Act 2012, Anti-Terrorism Act, 2009 and Bangladesh Electronic Funds Transfer Network (BEFTN) operating rules 2010, Guideline for National Payment Switch Bangladesh (NPSB) 2019 and Bangladesh Real Time Gross Settlement (BD-RTGS) System Rules 2015.
If for any reason beyond its control including but not limited to system error, network problem, strikes, labor disputes, accidents, government requisition, restrictions or regulations on travel, hospital operation, political disturbances, acts of war, acts of God, which may hamper to provide regular and normal service and unable to perform its obligations under this agreement that case EBL shall not be responsible.
The Customer undertakes to indemnify the Bank and to keep the Bank indemnified against all losses, claims, actions, proceedings, demands, damages, costs and expenses incurred, or in any way related to it, of whatever nature and howsoever arising, out of or in connection with the use of the 2 FACTOR AUTHENTICATION (2 FA) Service by the Customer, except as may arise by reason of the gross negligence or willful misconduct of the Bank. The Customer acknowledges its approval and acceptance for any losses, which may be sustained by the Customer as a result of the risks to which the 2 FACTOR AUTHENTICATION (2 FA) may be subjected.
EBL shall have the absolute discretion to amend or supplement any of the Terms at any time and without prior notice to the customer. Such change to the terms shall be communicated to the Customer post facto basis. By using any new services as may be introduced by EBL, the Customer shall be deemed to have accepted the changed terms and conditions.
The Bank shall provide and the Customer shall obtain the above 2 FACTOR AUTHENTICATION (2 FA) services from the Bank at the sole risk and responsibility of the Customer
It is acknowledged by the Customer that the provision of the Internet Banking/EBL Skybanking service, 2 FACTOR AUTHENTICATION (2 FA) services, and website access (Internet Banking) and EBL Skybanking access to the accounts are dependent upon the continued availability of communication, processing, function and other facilities of the applicable systems, and the Bank cannot warrant such availability at all times. The Bank shall be entitled to suspend, disconnect, or discontinue the provision of the Internet Banking/EBL Skybanking service, 2 FACTOR AUTHENTICATION (2 FA) services or website access (Internet Banking) and EBL Skybanking access to the account by prior notification in the website or through the for the purpose of carrying out the maintenance,
upgrades or other work. In the event the Bank suspends, disconnects or terminates the Internet Banking/EBL Skybanking service, 2 FACTOR AUTHENTICATION (2 FA) services or website access (Internet Banking) and EBL Skybanking access to the account upon the occurrence of any event over which the Bank has no control, the Bank shall not be made liable for any loss or damage caused to the Customer as a result of such suspension, disconnection or termination.
The Bank, at any time, without giving prior notice or reason, suspend or terminate all or any of the Internet Banking/EBL Skybanking services, 2 FACTOR AUTHENTICATION (2 FA) services or their use by Customer. The Bank is not liable to Customer of any loss resulting from the action of the Bank. The Customer can terminate the Internet Banking/EBL Skybanking service, 2 FACTOR AUTHENTICATION (2 FA) services by visiting any branch of the Bank and on submission of a written termination letter/instruction. The instructions issued by Customer before the termination shall be effective immediately and Customer should take the liabilities thereof. Upon termination, the Bank does not refund charged Service fee and other related fees.
It is the responsibility of the Customer to type the correct payee name, address, amount and account number. The Bank shall not be responsible if the Customer makes any mistake by selecting the incorrect payee, provides an incorrect address or account number, or any other error or omission.
The account information and transactions will be recorded and retained for one year so as to be usable for subsequent reference.
Either party may terminate this Agreement by giving 15 (fifteen) days prior notice to the other party. Any transaction initiated prior to the termination will continue to be made until the Bank has had a reasonable opportunity to act upon the notice of termination. If the Bank terminates access to Internet Banking/EBL Skybanking service, 2 FACTOR AUTHENTICATION (2 FA) services and website access (Internet Banking) and EBL Skybanking access to the account, the Bank reserves the right to immediately stop making transfers or payments including those previously authorized.
This Agreement is subject to the provisions of all applicable operating circulars of Bangladesh Bank, the Bank, and any other applicable provisions or Laws of the land including Anti Money Laundering Act, 2012. This Agreement may be amended at any time by EBL and the revised information will be made available at any EBL office and will be published on EBL website within reasonable time.
Amendments
The Bank reserves the right to modify, amend, update or add new terms and conditions at any time, at its sole and absolute discretion. Any revisions and/or additions to these terms and conditions will take effect once the Bank’s provides reasonable notice to the Customers which
may be given by publishing or posting it on its website or by display, advertisement or any other method the Bank deems appropriate, these changes will be binding on the Customers if they continue to maintain or use the Services on or after the effective date of the variation.