EBL Daraz Co-brand Prepaid Card Online Application FAQ


  • Clicking on the Online Application Portal will first display the Terms and Conditions page.To move on to the next page, customers must agree to the EBL prepaid card terms and conditions by ticking the declaration box and clicking on "Accept."
  • On the next page, customers will be prompted to enter a valid phone number to register with their card.
  • Customers will need to verify the entered mobile number by inputting the verification code sent to the number.
  • After verifying the mobile number, customers will be directed to the document submission page. Customers will be asked to take a photo or upload their National Identification (NID).
  • Customers then will be redirected to a Review User Information Page where they must confirm the provided information before proceeding to the next step.
  • Customers will then be prompted to provide a photo verification. They will be required to grant access to their device camera to record a video for photo verification.
  • After recording, customers must confirm the photo taken and click on the "Continue" option. If customers wish to change the photo, they can click on the "Retake Photo" option.
  • Clicking on the "Continue" option will direct customers to an e-KYC form. Customers will need to fill in the required information to proceed to the next step.
  • In the final step, customers will upload an image of their signature and submit it.


1. What is the Online Application Portal?

The Online Application Portal is the first-ever end-to-end application platform for the EBL-Daraz Visa Co-brand Prepaid Card.

2. Who can apply through this link?

Any Bangladeshi citizen with a valid NID and a minimum age of 18 years can apply for the EBL-Daraz Visa Co-brand Prepaid Card.

3. What documents are required?

Customers will need to provide a valid NID and fill out the e-KYC information.

4. What should be done after successfully completing the entire process for the prepaid card application?

Customers will receive updates via SMS and email regarding the status of their EBL-Daraz Visa Co-brand prepaid card.

5. Does successful submission of the online application mean the prepaid card will be issued?

No, upon successful submission of the online application, customers will be notified via SMS and email confirming receipt of the application. The operations team will then verify the application and submitted documents. If any issues are observed, customers will be notified. After successful verification by the operations team and resolution of any issues, if present, the card application will proceed for production and finally be ready for delivery to the customer's preferred address.

6. How long will it take to receive the Prepaid Card?

Upon receiving confirmation SMS for delivery, customers can expect to receive the card within 0-5 working days.

7. What are the fees and charges for the prepaid Card?

The EBL-Daraz Visa Co-brand Prepaid Card has a Zero issuance fee until 31st May 2024. Other charges will be applicable as per the Retail Schedule of Charges (SOC) for the EBL-Daraz Visa Co-brand Prepaid Card.